SHOP GUIDE & DELIVERY

REGION OF SERVICES AND DELIVERY

Deliveries by SLOBREW BOTANICAL ONLINE STORE is currently subject to the contiguous 48 states, Hawaii, and Alaska, limited to the regions within the United States. 
Newly opening stores for other countries will be noted in this site in the future.

PAYMENT METHODS

We accept payments with Visa, American Express, Mastercard, Discover, Diners Club, Paypal, Amazon Pay, Apple Pay, Google Pay, Shop Pay. Please select your preferred method at checking out.

PRICE INDICATION

PRICE OF PRODUCTS and SHIPPING FEES indicated in our store are all currently TAX INCLUSIVE.

Standard Ground Shipping
Orders more than $60

Standard Ground Shipping
Orders less than $60

FREE

$5 (*see note)

2 - 7 Business Days
(APO/FPO Military Addresses may require extra durations)

(*note) Shipping Fee may be set to FREE if indicated on relevant purchasing pages, according to campaigns and time-limited offers. 

Please be aware that many shipping carriers are experiencing delays due to COVID-19 and traffic restrictions. Shipments may be subject to delays while in transit.

P.O. BOXES AND MILITARY ADDRESSES

If your Shipping Address is a PO Box or APO/FPO Military Address must apply ground shipping. Please be aware that the shipping may experience delays due to special procedures and required transits.

HAWAII, ALASKA AND PUERTO RICO

Shipments to Hawaii, Alaska and Puerto Rico may take 6~ 9+ business days.

ORDER CANCELLATIONS AND REFUNDS

ORDER CANCELLATION

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

GENERAL CANCELLATION RIGHTS

Your right to cancel your order only applies when the Goods are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

RETURNS POLICY

We do not accept returns or exchanges under the conditions stated in the above clause GENERAL CANCELLATION RIGHTS. However, if you receive a defective item, please contact us at customer@slobrewbotanical.com with details of the product and the defect. You can send the item you consider defective to:

Shipbob Fullfilment Center
(attn. Slobrew Botanical LLC.) 
28010 Eucalyptus Ave, Moreno Valley, CA 92555

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Damages of external carton packages are not subject to our returns policy.

CONTACT US

If you have questions or comments about this Shop Guide & Delivery, please contact us at:
SLOBREW BOTANICAL LLC.
Phone: (607) 262-0262
Email: customer@slobrewbotanical.com